Cancellations, Rental Changes, Fees, and No-Show Policies
Log Cabins - 14 day cancellation/change policy. If cancelling your cabin before 14 days prior to your arrival date, your deposit will be refunded minus a $50 cancellation fee. If cancelling your cabin with 14 days or less notice from your arrival date, your deposit will be considered forfeited.
Lodge Rooms or Guest Rooms - 7 day cancellation/change policy. If cancelling your Lodge or Guest Room before 7 days prior to your arrival date, your deposit will be refunded. If cancelling your Lodge or Guest Room with 7 days or less notice from your arrival date, your deposit will be considered forfeited. Keep in mind, if you only booked for 1 night, your deposit will be the total stay.
For group reservations: A reservation cancelled greater than sixty (60) days prior to check-in will incur a cancellation fee of $100. A reservation cancelled sixty (60) days or less prior to the date of check-in will result in the loss of the deposit. Any cancellation of forty five (45) days or less prior to check-in will incur a charge of the full rental payment. Mountain Top Inn may waive the cancellation fee if a re-booking of an equal or greater stay is made at the time of cancellation. There will be no refunds for early departures or reducing the number of nights. A deposit of fifty percent (50%) is required at the time of booking. If your group is only booking 1 night, the deposit is the total stay. The balance is due forty five (45) days prior to check-in. We will automatically charge it to the card on file on that date. If you would like to pay with a different method, please notify us before that due date arrives.
Keep in mind: If you book inside the cancellation period and you do have to cancel, you will forfeit your deposit.
Cancellations are not valid until you have spoken with a reservations agent and been provided a cancellation number.
Rental changes: changes can only be made to your reservation if you are outside of your cancellation/change date. Your reservation must still meet the minimum number of nights for that time period (such as weekends/holidays) and your original cancellation/change date will remain the same as when you originally booked. Once we are inside your cancellation/change date, no changes to your arrival/departure date can be made.
No Shows - If you are a "no show", we will not refund any of your deposit.
Cancellation policies may be different when certain discounts are given. Please refer to your confirmation letter or call a reservations agent for further information.