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FAQ & Rental Policies

 

Welcome to Mountain Top Inn & Resort. We have a variety of lodging options to choose from, including Log Cabins, Lodge Rooms, and Guest Rooms. Each of our log cabins is individually owned & decorated to reflect the homeowner’s tastes. We do have some cabins that are dog friendly (please call for availability). Our lodge rooms are the cabin version of a hotel room with wooden interior and rocking chairs on the back porch overlooking the valley. For our most economical accommodations, try one of our guest rooms. We are surrounded by Roosevelt State Park, nestled just between both areas of attraction: Pine Mountain and Warm Springs, Georgia, only minutes from Callaway Gardens. We invite you to enjoy all the amenities and luxuries that these cabins and rooms have to offer and we hope that you enjoy your visit to beautiful Pine Mountain, Georgia. 

Office Hours

  • Sunday through Thursday, 8:00am - 6:00pm
  • Friday and Saturday, 8:00am - 9:00pm
  • As we are family owned and operated, our office will be closed Thanksgiving Day and Christmas Day. During certain holidays, the office may close earlier than scheduled.
  • Local: 706-663-4719 | Toll-Free: 800-533-6376

Location & Directions

Our office is located at 177 Royal Lodge Drive, Warm Springs, GA 31830.  We are conveniently located between the towns of Pine Mountain and Warm Springs, GA surrounded by Roosevelt State Park.  Directions are supplied with confirmation letters.  For more detailed directions, please see our directions page.

Requirements

  • You must be at least 21 years of age or older with a valid credit card to rent one of our guest or lodge rooms, or private log cabins. 
  • All units are non-smoking.
  • There are a select few cabins that are dog-friendly with a non-refundable pet deposit (please search cabins or call our reservations desk).   We are a dog friendly rental facility only...sorry, no cats allowed.  
  • You cannot exceed the maximum occupancy listed for each unit.
  • Absolutely no house parties, events, or receptions are allowed in any of our units.

Minimum night stay requirements

  • Cabins - We generally have a 2 night minimum in our Log Cabins.  There are a few holidays that require 3 night minimums (Memorial Day, Labor Day, etc.) and Thanksgiving requires a 4 night minimum.  If you are only able to stay 1 night, we still might be able to accommodate you.  Keep in mind, one night cabin rentals will require an additional fee.  Please call our reservations desk for details.  
  • Lodge & Guest Rooms - There is generally no minimum night stay in our rooms.  There are a few holidays that require 2 night minimums (Valentine's Day, Memorial Day, Labor Day, Thanksgiving, Christmas, New Year's, etc.)

How to make a reservation

You can easily book online 24/7 or if you have specific questions, simply give us a call & we'll be happy to help reserve the perfect unit for you!  To book online, simply search the dates you're interested in and choose the unit that works best for you.  You can also view availability and book online from each cabin page.  To make a reservation over the phone, feel free to call us during our business hours at 706-663-4719 or 800-533-6376.  A confirmation of your reservation will be emailed, mailed, or faxed to you, depending on your preference, after receipt of the full deposit.

How much is due at the time of booking?

Keep in mind, until your reservation is guaranteed, rates are subject to change without notice.  In order to confirm a reservation, we require a payment of 50% of your total stay. If you are only booking 1 night and we are able to accommodate you (by phone or online reservations), the full balance will be due at the time of making the reservation.

Acceptable payment methods

We accept all major credit cards (Visa, MasterCard, American Express, Discover).  The credit card that was used to make the reservation must be presented at check-in along with a photo ID.

When is the balance due?

The full balance is due at check-in. Any additional charged amounts owed can be applied to your card on file or another valid card upon check-out. 

For group reservations, the balance could be due as early as 30 days or more prior to your arrival date.  Please refer to your group coordinator for these dates.

Check In & Check Out

  • Check-in is 3:00 pm.  In order to allow the time needed to prepare each unit to our standards, we do not provide early check-in.  We will provide you with 2 keys and a highlighted map to get to your unit.  Most cabins are within a 1/2 mile radius of the office.  Our Lodge Rooms are located approximately 1 mile from our check-in office & our Guest Rooms are located adjacent to our office.  If you are attending a wedding here,  you are more than welcome to call the morning of arrival to see if you can access your unit any earlier than 3 pm or inquire about the availability of late check-outs.
  • Check-out time is no later than 11:00 am.  You do not have to clean the unit prior to checking out, but we will provide you with a list of checkout instructions upon arrival that we ask you to follow to ensure the unit is left in a safe condition.  If you have not completed check-out prior to 11:00 am by returning your keys to the office or placing them in a drop box and have not arranged a late check-out with the office, a late check-out fee of $50-$100 (depending on unit) will be applied.
  • Lost keys - Please note, there is a $25 charge for lost keys.     

Late Arrivals

Should you arrive after our office closes, we will provide a late arrival envelope at our office with your last name & confirmation # that will include 2 keys to your unit, a highlighted map & written directions.  Please note: you MUST come to the office the following day before 11:00am to complete the check-in procedure and take care of your balance.  If you have not completed check-in by 3:00pm, the remainder of your balance will be charged in full to your card on file.  For questions or concerns, please call our office before we close for the day.

Lock-outs

If at any time during your stay, you have locked yourself out of your unit and need assistance, we will gladly help during normal business hours.  We will try everything we can to get to you as quickly as possible but cannot guarantee that we will be able to assist you at that moment.  If after normal business hours, there will be a $50 fee for unlocking your unit.

Log Cabin Cleaning Fee

If you are staying in a private log cabin, a one-time cleaning fee will be charged per stay.  Cleaning fee amounts vary based on the size of each cabin and will be included in your total stay amount and documented on your confirmation letter.

Excessive Cleaning/Damage Policy/Missing Items/Maximum Occupancy/Parking Capacity

All renters are responsible for any damages, missing items or excessive clean up incurred to the unit during their stay. The prices for these will be determined according to the housekeeping/maintenance required.

There is a Non-Smoking Policy in all of our accommodations, however smoking on outside porches is permitted.  

The number of occupants is restricted to the maximum number listed on our website for each unit (this includes children). If Mountain Top Inn & Resort determines that more guests are in the unit than were paid for, the guest will be charged accordingly (please see max. guests for each unit) or could be asked to leave with no refund of monies paid.

Mountain Top Inn & Resort has a NO PARTY policy. If there is a party, Mountain Top Inn & Resort can ask the guest to leave without notice, no refund of remaining days will be given, and possible charges for cleaning and/or damages may apply.

Please refer to each individual cabin page to view parking capacity for a specific unit.

Group rentals (3 or more cabins)

If your plans include a larger gathering of family & friends we can help you seamlessly plan your vacation by recommending properties as close together as possible.  Please call our reservation desk for more information 706-663-4719 | 800-533-6376.  For group cancellation policies, see above section.

Property showings

Due to liability issues, we require a copy of a valid license and credit card to hold while you are viewing one of our rental properties.  These items will be returned to you after we receive the keys for all units that have been viewed.  Only 2 properties may be viewed at a time.  Properties can only be viewed during normal office hours.  You must be here at least 1 hour prior to closing.

Pet Policy/Non-Refundable Pet Cleaning Fee - Dogs Welcome in select cabins!

If you need to book a dog friendly unit, please call our reservationists, as you cannot book these units online at present. We only have a select few cabins that are dog friendly so please use the cabin search feature to find one that works for you.  We are a dog friendly rental property only, sorry no cats allowed.  There is a $20 per day non refundable pet cleaning fee, not to exceed $100 per stay with a maximum of 2 dogs. Pet owners must keep dogs on a leash at all times when outside the unit. Dogs must never be left inside unit unattended unless crated. Dogs are absolutely not allowed in pool area or in hot tubs/jacuzzis. Pet owners are responsible for cleaning up after pets inside & outside of the unit. Pet owners must prevent noise or any other disturbance by their pet/s. To avoid additional charges, dogs are not allowed on any furniture unless you bring a blanket/sheet for them to sit on. Charges may range from $75-$500 depending on damages.  Pet owners are responsible for any damages to unit or injuries to guests/staff resulting from their pet.  All pets must be disclosed at time of making reservation and will be verified upon check-in.  If it is found that you have brought a pet into our units without notifying our office or brought a pet into a non-pet unit, a non-refundable $250 fee will be charged to your account and you could be asked to leave without a refund of the remainder of your stay.  Dogs must be current on all vaccinations.  Dogs must be treated approximately 1 week prior to arrival with topical flea control (ex. Advantage flea control).  This is as much for the well-being of your dog/s, since we are surrounded by a state park, as it is for our cabins.  Guests will be required to sign a pet waiver upon check-in.

Special Access Needs 

Our Lodge Rooms and Guest Rooms do not have an elevator.  If you require a unit that is on the main floor or has a ramp, please contact us so that we can make sure you are in the best unit to suit your needs.

Housekeeping 

Your unit will have linens and towels for the maximum number of guests the unit accommodates. To give our guests privacy during their stay, we do not enter your accommodations for housekeeping (in cabins only). If you would like to exchange towels or linens, please contact the front desk/office.  If there is a Do Not Disturb sign on the door while housekeeping is there, we unfortunately do not come back later in the day.  Guests in our Lodge and Guest Rooms have access to complimentary ice buckets at our front desk/office.

Telephone Service 

Our units do not have telephones. Cell phone coverage varies depending on your carrier, but seems to work in most locations on the mountain. 

Inclement Weather/Roads

As much as we want to, we can't control the weather.  Unfortunately, there will be no refunds for inclement weather or natural disasters.  Make sure you leave with plenty of time to get here, especially when bad weather is approaching.  Some of our cabins have gravel or steep driveways.  They are accessible for all types of vehicles, however if you are riding a motorcycle, some cabins may work better for you than others.  Make sure to call us before making a reservation so we can help you find the best accommodation to suit your needs. 

Substitution of Accommodations

Mountain Top Inn reserves the right to substitute comparable units without notice in the event of a property sale or unforeseeable maintenance is required to the unit you requested.  In the rare event a substitution is necessary, we will do everything we can to contact you to make you aware of the change.  If a comparable unit is not available, we will provide you with other Mountain Top Inn rental options to choose from.  

Maintenance/Repairs 

We will do everything possible to make sure your unit is ready for you when you arrive and all equipment is in good working order, however it is impossible to guarantee that all appliances and other various equipment is in great working order 100% of the time.  Please let the Front Desk know of any problems you might encounter as soon after check in as possible so that we will have the opportunity to correct this for you before our lobby closes for the day. If something is not working properly, we will make every effort to get it working for your stay. We do attempt to correct all deficiencies while you are lodging with us and will keep your privacy in mind, however there will be no refunds or adjustments due to mechanical failures.  If you need to contact us after hours, and it is an emergency, please call either 800-533-6376 or 706-663-4719 and press "0" after listening to the message. We have a 24 hour a day answering service in case of emergencies. If it is not an emergency and it can wait, please contact us the following day during normal business hours.

Lost and Found

Please note: if you have left any item behind, please contact us as soon as you can. We are not responsible for any items left behind or lost. If you’ve found that you are missing something and we are able to locate it, we will be glad to box the item up and ship it to you for the shipping cost.

Television

While we do have cable/satellite TV in all of our units, channels may vary depending on units since they are individually owned.  Mountain Top Inn assumes no responsibility for TV reception or outages.  All log cabins include either a VCR, DVD player or both.  If wiring is changed to accommodate for gaming devices, etc. the wires must be returned to the original positions or extra fees may apply for maintenance to hook up. 

Fireplaces, Campfires, Fireworks

The majority of our cabins are equipped with wood burning rock fireplaces.  We do not provide the wood but do sell it in the lobby as a seasonal item.  Fireplaces are not operational during the months of April through September.  For units with gas fireplaces, at no time should any item be put in the fireplace.  Additional charges will apply if these gas fireplaces are damaged.  For all other wood burning fireplaces, only wood and paper may be burned, NOT plastics, food, magazines, etc.  Candles may be used in units as long as they are contained in a glass jar and closely watched.  Renters will be responsible for any damages including spilled wax.

Campfires are okay in designated outdoor fire pits only.  If your cabin does not have an already designated outdoor fire ring, you cannot have an outside campfire, no exceptions.  For a list of units with outdoor fire rings, please call us at 706-663-4719.  

We do not allow firearms or fireworks on any property.  This includes holiday periods: absolutely NO FIREWORKS allowed on Mountain Top Inn property.

Indemnification/Hold Harmless

In consideration of my use and rental of the premises, I release, indemnify and hold harmless Mountain Top Inn, its agents and employees, as well as the individual Mountain Top property owners, from and for any claims and causes of action arising from my use or the use by family and/or guests of said premises, including any claim for any bodily injury, property damage or theft asserted by any person or entity in any way arising as a result of our use of the premises. I am of lawful age and hereby, for myself, my family and/or guests, assume all risks or hazards associated with our use of the premises.

Uninvited Critters - PLEASE NOTE:

While we do professionally exterminate all of our accommodations, units are not insect resistant. Remember, we are surrounded by Georgia's largest state park and are situated in the woods, so it is not uncommon to see forest creatures like ants, ladybugs, and spiders occasionally.

Directions

For directions, please see our Directions page. Also, please be sure you have directions before you leave your home.  It is best to print the directions typed on our Directions page instead of using your GPS or Google Maps as these tend to give you longer driving times and have occasionally gotten guests lost.  Please use those only for locating the general area.  Mountain Top Inn will not give refunds because a guest did not obtain directions to our location prior to leaving.

Amenities:

Cabin amenities: All amenities described on each cabin page are believed to be accurate but cannot be guaranteed.  The possibility of small errors still exists.  Cabins include a double garden Jacuzzi in master bedroom (some units vary), full kitchen, living room/dining area with a rock fireplace (some units vary), cable TV, charcoal grill outside, and front & back porches. All linens and towels are provided for the number of guests the unit accommodates. Again, the cabins do not have telephones. All of our cabins are privately owned and will reflect the taste of each homeowner. Some smaller items may vary between cabins, such as blenders, toasters, additional TV’s in bedrooms, etc. For more specific information on these items listed, maximum occupancy, & parking capacity, see the details on the cabin page or call our reservations desk.  Most have a VCR or DVD player. Many of our cabins have a locked owner’s closet that is not part of the guests’ rental. Tampering with these closets will result in a charge to your credit card.

Lodge Room amenities: All of our Lodge Rooms are individual hotel rooms with their own private bath/shower. All of our lodge rooms have a small refrigerator, microwave, coffeemaker, cable TV, and rocking chairs on the back porch. We have lodge rooms with or without Jacuzzi's. All linens and towels are provided for the number of guests the unit accommodates.

Guest Room amenities: We have guest rooms with or without Jacuzzi's. All guest rooms have a queen size bed, cable TV, and coffeemaker. There are a few larger rooms with more bedding, so please take a look at the Guest Rooms page. All linens and towels are provided for the number of guests the unit accommodates.

What to bring for Log Cabin accommodations:

We provide you with all linens (for the maximum number of guests your unit accommodates).  For linen exchange, please contact the office during normal business hours for exchange.  If you are staying in a log cabin please remember to bring items such as soap, toilet paper, dish liquid, dishwasher detergent, washing machine detergent, garbage bags, kitchen sponge (we will supply initial supplies, but if you are staying longer than two nights, we recommend that you bring additional supplies).  Should you forget these items some may be available at the front desk for an extra charge.  Should you need additional pillows & blankets, you will need to bring those with you.  During colder months, we sell firewood and fire logs in the lobby for units with a fireplace. During warmer months, don’t forget your beach towels to use at our swimming pool.